Some FAQ's -
Don't see your question? Shoot us an email. We're happy to help. (firstname.lastname@example.org)
What is the fastest and easiest way to contact someone at Venom Defense?
Email email@example.com and either Katelyn or Sam will get back to you as quickly as possible. Our voicemail fills up so quickly with spam messages and garbage; email is the easiest, fastest & most efficient way to get a hold of one of us. You can also message us on your account on our website.( "I hate phone calls." -K)
Where can I find that 'gold' grip in your install videos?
That is a brass grip we have retired. Sorry! We hope to update the videos soon.
What does "retired" mean in regards to a product?
It means that we no longer manufacture that specific item.
Can I have (insert any product here) for free?
No, you may not. Please don't ask us this. You can purchase it, just like everyone else.
Can you apply an expired promo code, offer, sale price, etc. to my order OR "hold" this offer for me?
Sorry! All promotional pricing is only valid during that pricing period specified and for in stock items only. We will not hold an offer, apply an expired offer, price match from 4 months ago, etc. You understand, I'm sure.
Can I return this product?
RETURNS ARE NOT ACCEPTED DUE TO THE CURRENT COVID19 OUTBREAK WORLDWIDE. THIS IS TO ENSURE OUR HEALTH AND YOURS. WE APOLOGIZE FOR ANY INCONVENIENCE. "A recent study found that ... COVID-19 ... can survive up to four hours on copper, up to 24 hours on cardboard, and up to two to three days on plastic and stainless steel."(source)
edited 03/19/20 to add HARVARD source info
You sure can! Within 30 days of receipt of your product, you may choose to send it back to us, at your expense. We understand sometimes things just don't work out. The fit may be wrong for you, you changed your build, your wife loves you to pieces and already ordered you one, etc. You are responsible for return shipping on all products. If Venom Defense deems your product damaged or received in our error, we will provide a return label for you and send a replacement. Returns must be approved via email before being sent. You must include your email approval, your order number and your name with the return. Failure to do so will result in long delays in your refund or a denied refund. Refunds typically take 7-10 business days to clear into your account - check with your financial institution once you receive our refund transaction details for further information should you need it.
Does Venom Defense offer a Dealer Program or Dealer Pricing?
We work with a very select group of dealers currently including (but not limited to) Rainier Arms, Patriot Defense Gear, Redcon1 Tactical and Warr Dogz. We are not accepting new dealer accounts at this time.
Why did you cancel my order?
We reserve the right to cancel any order at any time for any reason providing the customer with a refund. Ex: your product was oversold, you were asked not to contact us ever again, you are buying something illegal in your state, fraud detection was triggered, etc.
I ordered my product yesterday but it hasn't shipped?! What is going on!?!?
Did you read the lead time on your product? Start there - that information is found BEFORE the product description on each product page. It is in red, bold text.
In stock items: we strive to ship within 5 business days, with a lot of orders leaving SAME DAY; however ( and deep breath here ), we aren't a warehouse. We are just a couple of people in a cool shop of machinery doing our best to supply you with the best; sometimes that takes more than 24 hours.
While many of our products are kept in stock, some are on set production schedules and some are made to order. Talk about quality - from our hands to yours! Please be sure to check the specific product descriptions to see any back-ordered or delayed ship times. We do our best to keep these descriptions updated to keep you happy and our inbox underwhelmed with lead time questions ;)
Rarely, we will run into a complex production scheduling issue, a material supplier delay, etc, but we try to keep our customers as informed as possible. If needed, customers with an unfulfilled order over 7 business days old can contact us at firstname.lastname@example.org for an update.
BUT YOU SAID 2-5 DAY SHIPPING!
No, we stated shipping from us handing it to USPS and them handing it to you should take 2 to 5 days. We ship First Class and Priority with USPS.
Can I buy (insert product here) but pay later?
All orders must be paid in full at the time of purchase. We do not offer extended payment terms.
Do you make fidget spinners?
We did at one point; however, we no longer manufacture them and have no plans to in the future. We do not have any extras. We do not have any accessories. We are out of the EDC game.
Do you make flash lights?
We did at one point; however, we no longer manufacture them and have no plans to in the future. We do not have any extras. We are out of the EDC game.
I'm local. Can I swing by and pick up my product from your shop?
While we would love to meet you and show you around, we are not a retail establishment and our insurance policies prohibit customers in the shop.
Why do you not recommend your product for SBR’s, rifle caliber pistols and fully automatic weapons?
A couple simple reasons:
1) Safety! Both for the shooter and anyone in the immediate area. As barrel length gets shorter, perceived volume gets much louder. You will definitely want to double up on ear protection, if you really insist on this. You MUST also wear eye protection as muzzle blast is GREATLY intensified on short barrels.
2) The muzzle blast pressure is much higher, which will significantly shorten the useful life of your muzzle device. Unburned gunpowder has a sand-like consistency. It exits the end of the barrel at an EXTREMELY high rate of speed. This has a sand-blasting type effect. Over time, this will erode the metal of your muzzle device, requiring it to be replaced. This effect is significantly higher on shorter barrels or with high rates of fire.
We do not warranty our products lifespan, as it is too dependent on how the product is used. We do not recommend our softer metal products in these situations. We have had reports of customers having good luck with our more durable materials on these types of setups (Titanium, Stainless, Carbon Steel).
How do I install my new muzzle device?
PLEASE – do not use a regular metal wrench to try to install your new product. It will severely damage the finish. We do not warranty any damage caused by not following this procedure. The best method is to use a strap wrench.
If you do not have a strap wrench, a leather belt, old bicycle tire inner tube, or anything similar will work. Since our flash hiders are round, this is the only option. Flash hiders may be installed with or without a crush washer, but only need to be just over hand tight. DO NOT OVER-TIGHTEN – barrel threads are extremely fine and extremely shallow. They will strip VERY easily.
Compensators must be installed with a crush washer or shim washer to properly align the exhaust ports. The three sides with openings point left, right and up, and the compensator should be level. It is VERY IMPORTANT that you do not twist from the muzzle end of the device. Your wrench must grip as close to the threaded end as possible to avoid damaging the device. You may use a metal wrench, if needed, but it must be padded to protect the finish. You may use a rag or similar between the wrench and compensator, but it must be folded over sufficiently to keep the wrench from scratching the finish.
Do not block or obscure the blast ports on muzzle devices. A large amount of energy is dispersed from these areas and this energy may damage anything in its path. Do not fire the weapon if anyone or anything is in line with the path of the blast ports. Always wear hearing and eye protection when using or in the vicinity of someone using a firearm. Shorter barrel lengths increase the intensity of the muzzle blast and also shorten the useful life of the device. Additional hearing protection may be required as perceived volume to the shooter increases as barrel length decreases.